So you’ve had service or repair work done on your car at a garage, but you are not happy. Firstly you would need to speak to the garage to see if you can negotiate a solution. If it is that they need to keep hold of your car, speak to them and ask if they are able to help you out with a courtesy car until yours is done. If it is that you have to spend any extra money on travel or hiring a car, then it’s important to keep all of the receipts. If you can’t initially agree to a solution, then you may want to send a letter or email to the garage detailing the problem so that you have a record of the communication. If negotiations don’t work, then you can take further action to resolve the problem.